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Client satisfaction surveying [electronic resource] : a manager's guide / Faye Schmidt with Teresa Strickland.

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Electronic resources

Record details

  • ISBN: 0662274725
  • Physical Description: 1 online text (v, 58 p.) : ill.
  • Publisher: Ottawa, Ont. : Canadian Centre for Management Development, 1998.

Content descriptions

General Note: Issued also in French under title: Sondages sur la satisfaction des clients. Guide du gestionnaire.
"The Learning Centre"--Cover.
Bibliography, etc. Note: Bibliogr.
Issuing Body Note: Co-published by: Citizen-Centred Service Network.
Subject: Civil service > Customer services > Canada.
Administrative agencies > Customer services > Canada.
Consumer satisfaction > Canada > Evaluation.

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